Frequently
asked
questions
Purchase
Where can I buy your products?
You can but TKey on our web shop, and at selected resellers around the world, see the reseller page for more information.
To where do you ship?
Currently we ship to EU/EEA countries, Norway, Switzerland, UK, USA and Canada.
We continuously work with expanding our geographical coverage, either with shipping directly from Tillitis or via resellers. Exact solution depends on how we can solve compliance with legal requirements in respective country.
What is your return policy?
We accept returns of products, if the original package has not been opened. Due to security reasons we will not accept returns where the product has been removed from its original package. Send a mail to return@tillitis.se to start the return process.
How do I claim warranty?
If you bought you product from a reseller, you should turn to the reseller and claim warranty.
You should claim warranty for products bought on Tillitis web shop by sending a mail to warranty@tillitis.se.
What is Tillitis’ warranty policy?
Tillitis products are covered by a one year warranty (from the date of delivery) against production and/or material defects.
TKey™
What is TKey?
The TKey is a small computer in a USB-C form factor that can run small device applications which are loaded onto it. The purpose of TKey is to be a secure environment for applications that provide some kind of security function. Some examples of such security functions are:
- Time-based one-time password (TOTP) token generators
- Signing oracles
- Secure random numbers
- Encryption
- 2FA
There is no way of storing a device application (or any other data) on the TKey. A device app has to be loaded onto the TKey every time you plug it in.
What licensing options do you have?
Unless otherwise noted, the project sources are licensed under the terms and conditions of the “GNU General Public License v2.0 only” and hardware boards under “CERN Open Hardware Licence Version 2 – Strongly Reciprocal”.
We can offer dual licensing, contact Tillitis at hello@tillitis.se for more information if you need another type of license for your project.
Where can I find the Developer Certificate of Origin (DCO)?
The DCO is published on GitHub.
How can I contribute?
The project is on GitHub. Please engage with us there.
I am CISO at an organization/company and would like to hear more about your enterprise offering.
Great to hear, drop an email to hello@tillitis.se and we’ll get back to you immediately.
I want to resell your products, how do I get in touch with you?
Send an email to hello@tillitis.se
Tillitis
How do I get in contact with you?
The easiest way to contact us is to send an email to hello@tillitis.se
We usually respond to emails during office hours 9-17, CET.
You can also follow us on LinkedIn, Twitter and GitHub as well as sign up for our mailing lists.
Where is Tillitis located?
Tillitis has it’s head office at Ekelundsgatan in central Gothenburg, Sweden.
What is Tillitis?
Tillitis AB is a Swedish company developing hardware based authentication and security solutions. Tillitis is wholly owned by Amagicom AB and is a spin-off from the sister company Mullvad VPN.